Shipping & Returns

Delivery times

Delivery times are composed from the time that the manufacturer needs to produce the lens/es and the order processing time + the shipment time. The processing time of 7 to 18 business days is the time that is required to check the quality of the products WrLens is selling in this site and to make sure that there are no visible defects in the products. We use UPS to ship our products from Brazil. We use other shipment methods to ship products from Italy, Argentina, and China. The UPS shipment times, from Brazil,  are: 2 to 3 business days to USA, 3 business days to Europe, 7 business days to other destinations including Asia, the far east and Australia. The shipment time may change according to various circumstances that are beyond the control of WrLens, and the customers of WrLens are required to check the status of their shipment/s by using the tracking number/s at the local mail tracking system of thier country and/or use the UPS tracking system. Delivery times in Brazil,Argentina,Italy,China, may vary if the lenses have numbers or does not have numbers. If the lenses have numbers and they are not found in the manufacturer's storage, the lenses will have to be manufactured by the manufacturer/s. The manufacturing time according to the manufacturers is 17 business days. If the lenses have numbers but they are found in the manufacturer's storage there will be no need to manufacture them and we will get them within 7 to 10 business days in Brazil, Argentina, Italy, China. Therefore delivery times in Brazil, Argentina, Italy, China may be shipping time + 7 to 18 business days if the lenses have no number and they are found in the manufacturer's storage, OR shipping time + 18 business days if the lenses have numbers and they are not found in the manufacturer's storage in Brazil, Argentina, Italy, China. If the lenses have no numbers and they are found in the manufacturer's storage, then in the best case scenario, order processing may be shorter than 7 to 18 business days, but we can not guarantee it for sure so please consider 7 to 18 business days in Brazil, Argentina, Italy, China, as the default order processing time. Delivery time in other countries (Argentina,Italy,China) may vary from shipping time + 7 to 18 business days of order processing to shorter delivery times , but we can not guarantee shorter times for sure. Please note that one or more shipping options may not be available for all regions. The Delivery times and/or the processing times apply to ALL types of products that WrLens.com is selling in this site.

Shipping Cost

Shipping Cost will be calculated during the check out process according to the selection of the shipping option. The total Shipping Cost will be presented in the last step of the check out process.

International Shipments

WrLens.com ship orders world wide. To avoid unexpected customs fees or duties, check with the customs department in your country about its importation policies. WrLens.com is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department. The shipment time may change according to various circumstances that are beyond the control of WrLens, and you are required to check the status of your shipment/s by using the tracking number/s at the local mail tracking system of your country. WrLens.com will not be responsible and will not be required to pay any payment and/or tax payments and /or any other payment and /or refund a payment, that will be required to be paid by you as a result of any delay and /or problem with the customs department in the shipment's destination country and/or any other problem that may occur during and/or after the shipment has reached its destination and/or any delay before the shipment has reached its destination. WrLens.com will not be liable in any way to any kind of custom tax payment/s that the customer was required to pay in order to receive the shipment when it arrives to its destination. WrLens.com can not control or take into account custom tax regulations in various countries all over the world and as a result the customer is responsible for any custom tax payment/s, or any other payment/s, as required according to the regulations of the relevant authorities in the destination of the shipment. 

Returns

At WrLens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order (with or without prescription). Each lens will arrive sealed in the manufacturer's sterile vials. If at least one sterile vial in the shipment has been opened we will not be able to grant a return due to our insurance policy. At WrLens.com we try to guarantee that all contact lenses will be delivered free of any manufacturer defects and will be packaged and sealed in the manufacturer's sterile vials. However if a defect will be found in any of our products please refer to our Conditions of Use page. If no sterile vial in the shipment has been opened a return will be granted. The manufacturer's lenses from all types may vary in opacity and WrLens.com can not guarantee that the opacity of the lenses will not change in time or between the manufacturers' manufacturing cycles or lot numbers. Lenses can be returned only within 60 days after the date of purchase of the specific lenses. In any case in which you will decide to return product/s back to WrLens.com's address, you will have to pay for the cost of the shipment/s of the product/s back to the address of WrLens.com and WrLens.com will not refund you for the payment of this shipment. Note also, that WrLens.com will not refund you for the payment of the inital shipment of the product/s to you, but only for the cost of the product/s and only if a return will be granted to you as described above. In any case product/s will be returned to WrLens.com in their original package as described at Conditions of Use page. Any product should be returned by using a REGULAR air mail and not by any form of express mail service e.g. FEDEX, DHL, UPS, UMS etc..., WrLens.com will not pay any taxes and/or costs as a result of the use of any form of express mail service and will not be accounted responsible for any cost and/or outcome as result of the use of any form of express mail service.    

Incorrect Shipping Address

If the shipping address that the customer of WrLens.com will write at WrLens.com's order page/s is not correct in any way, and the shipment will be sent to this address and will not reach its destination, WrLens.com will not be accounted responsible for any cost due to the incorrect address and will not have to pay for a second shipment unless the customer will pay for the second shipment, in case the shipment has returned to WrLens's address. If the shipment will not be returned to wrLens.com's address, WrLens.com will also not have to pay for the value of the products in the shipment and/or for a second shipment unless the customer will pay for the products and a second shipment. BEFORE any order will be shipped it is the responsibility of the customer to make sure that the shipping address in the order details is correct, and if it is not correct, the customer will change it or request WrLens.com's customer support to change it BEFORE WrLens.com will ship the order. WrLens.com will not be accounted responsible for any incorrect address due to any reason, since WrLens.com NEVER change a shipping address unless specifically requested to do so by its customers. The customer will be accounted responsible for any cost that will be caused due to incorrect shipping address , either the cost will involve the value of the product/s and/or the value of the shipment/s.

   

Order Cancellation

If an order cancellation has been requested by a customer AFTER it has been shipped, WrLens.com will not be able to cancel the order. Once orders ship they are out of the control of WrLens.com and WrLens.com will not be able to cancel the order and stop the shipment. In this case, the Cancelled order will be shipped to the customer's shipping address as an ordinary order.


Must agree

You acknowledge, represent and warrant that you have read these terms and conditions and agree to be bound by them as part of and in consideration of the WrLens.com product/s and/or WrLens.com membership and/or any other interaction with WrLens.com.